Free shipping within HK over HKD250 l Free shipping to Asia countries over USD 100

Terms of service

PAYMENT 

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method when you place your order.

We accept Visa, MasterCard and American Express for payment.  We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any third parties.  

DELIVERY TIME

When we have the items of your order in stock it is dispatched quickly.  We send you an email when your order has been dispatched.

On average:

  • Hong Kong customers – Orders should be with you within 3 - 4 business days after dispatch 
  • Asian customers – Orders should be with you within 6 – 10 business days after dispatch 

NOTICE

You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

CLAIMS

Claims arising from damage or partial loss of the goods in transit must be made in writing to Prym Consumer Asia within 7 business days of delivery. Prym Consumer Asia shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Prym Consumer Asia, promptly return any of the goods subject to any claim and any packing materials securely packaged to Prym Consumer Asia for examination.  

Returning items will be at the cost of the customer. Please be sure to ship the package with a carrier that can provide tracking and insurance. Prym Consumer Asia cannot replace packages lost during return shipment if proof of tracking is unavailable.  

LIABILITY 

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Prym Consumer Asia shall replace them with similar goods.

If the Customer establishes that any of the goods are defective, Prym Consumer Asia shall replace them with similar goods.  

In no circumstances shall the liability of Prym Consumer Asia to the Customer under this condition exceed the invoice value of the goods.