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Frequently Asked Questions

Can I make changes to my order before it ships?
  • Unfortunately, we can’t make changes or cancel an order after it’s been submitted.
Why was I charged tax?
  • We unfortunately don't have control over the taxes that are charged - they are subject to tax laws of your country.  We suggest that you contact your local customs office for additional information.
Why isn't my payment going through?
  • Please double check to ensure you're using the proper billing zip code associated with the credit card. 
Will I be charged right away when I place an order?
  • Yes, your card will be charged right away. We don't store payment information for security purposes.
How long will it take for my order to arrive?
  • Currently, orders can take 1 - 4 business days to process before shipping. From there, shipping times are dependent upon location. Check out our shipping page for more information on when to expect your package.

    Note: Overseas courier services are experiencing some transit delays. Tracking details may be slower than normal to update. Please allow for additional time for all deliveries. Thanks for bearing with us!
How do I track my order?
  • Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.*  Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

    *Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
Do you ship internationally?
  • We ship to countries in Asia only.